WELLNESS LOUD PRIVACY POLICY

WELLNESS LOUD PRIVACY POLICY

Effective Date: February 3, 2026
Last Updated: February 3, 2026

This Privacy Policy explains how Wellness Out Loud, LLC (“Wellness Out Loud,” “we,” “us,” or “our”) collects, uses, discloses, and retains personal information when you:

  1. Visit our website(s), including any pages operated under the Wellness Out Loud brand (the “Site”);
  2. Subscribe to, access, or use paid memberships, private podcast feeds, bonus content, or other subscription benefits provided through our subscription provider, Supporting Cast (our “Subscription Pages”); or
  3. Communicate with us by email, newsletter sign-up, or other marketing or customer-support channels.

This Privacy Policy also describes your rights under applicable privacy laws, including the EU/UK General Data Protection Regulation (GDPR) and the California Consumer Privacy Act, as amended by the CPRA (CCPA/CPRA).

1. WHO WE ARE

Business / Data Controller:
Wellness Out Loud, LLC

Address:
1110 N. Virgil Ave #364
Los Angeles, CA 90029
United States

Contact Email:
privacy[at]wellnessloud[dot]com

For purposes of applicable data protection laws, Wellness Out Loud, LLC is the controller/business with respect to personal information collected through the Site and Subscription Pages.

2. SCOPE OF THIS PRIVACY POLICY

This Privacy Policy applies to personal information collected by Wellness Out Loud, LLC through:

  • our websites and online properties;
  • our Supporting Cast membership and subscription pages; and
  • our email marketing and communications.

Third-party platforms.
Listening platforms (such as Apple Podcasts, Spotify, or other podcast apps), payment processors, and subscription infrastructure providers process personal information under their own privacy policies. This Privacy Policy does not govern those third parties’ independent practices.

3. PERSONAL INFORMATION WE COLLECT

Depending on how you interact with us, we may collect the following categories of personal information.

A. Information You Provide Directly

Name
Email address
Mailing or billing address (if provided)
Account credentials or authentication information
Subscription tier and preferences
Communications you send to us (support inquiries, feedback, messages)

B. Subscription and Payment Information

Subscriptions are fulfilled through Supporting Cast, and payments may be processed by third-party payment processors (such as Stripe, Apple, or Google, depending on the subscription method).

We generally receive:

confirmation that payment occurred;
subscription status and renewal information;
limited billing metadata (e.g., billing country, transaction IDs).

We do not intentionally store full payment card numbers.

C. Automatically Collected Information

When you access the Site or Subscription Pages, we and our service providers may automatically collect:

IP address
Device identifiers
Browser type and operating system
Referring URLs and timestamps
Pages viewed and interactions
Approximate location inferred from IP address

D. Cookies, Pixels, and Similar Technologies

We use:

cookies;
analytics tools;
advertising pixels; and
similar tracking technologies

to understand site usage, measure advertising effectiveness, and deliver marketing communications.

E. Marketing and Analytics Data

If you sign up for marketing emails or newsletters, we may collect:

email engagement data (opens, clicks);
preferences and inferred interests;
campaign attribution information.

F. Sensitive Personal Information

We do not intentionally collect sensitive personal information (as defined by applicable law) except where you voluntarily provide it or where required to comply with law.

4. HOW WE USE PERSONAL INFORMATION

We use personal information for the following purposes:

Provide and operate our services (including subscriptions, private feeds, and content access);
Process transactions and manage subscriptions;
Communicate with you, including service messages, support responses, and marketing emails (subject to your choices);
Analytics and improvement, including understanding how users interact with our content;
Advertising and marketing, including interest-based advertising and campaign measurement;
Security and fraud prevention, including protecting accounts and preventing unauthorized access;
Legal and compliance purposes, including recordkeeping and responding to lawful requests.

5. LEGAL BASES FOR PROCESSING (GDPR / UK GDPR)

If you are located in the EEA, United Kingdom, or Switzerland, we process personal information under the following legal bases:

Contractual necessity – to provide subscriptions and services you request;
Legitimate interests – to secure our services, improve content, prevent fraud, and conduct analytics (balanced against your rights);
Consent – for marketing emails, optional cookies, and targeted advertising where required;
Legal obligation – where processing is required by law.

You may withdraw consent at any time where processing is based on consent.

6. DISCLOSURE OF PERSONAL INFORMATION

We disclose personal information to the following categories of recipients:

A. Service Providers and Processors

Including:

Supporting Cast (subscription and private-feed delivery);
payment processors (e.g., Stripe, Apple, Google);
email marketing providers;
analytics providers;
advertising and pixel providers;
hosting and security vendors.

These entities process personal information on our behalf pursuant to contractual obligations.

B. Advertising and Analytics Partners

We may disclose identifiers and usage data to advertising and analytics partners to measure and improve campaigns and deliver interest-based advertising.

C. Legal and Safety Disclosures

We may disclose information if required to:

comply with law or legal process;
protect rights, safety, or property;
investigate fraud or security issues.

D. Business Transfers

In connection with a merger, acquisition, financing, or sale of assets, personal information may be transferred as part of the transaction, subject to appropriate safeguards.

7. COOKIES, ADS, AND TRACKING TECHNOLOGIES

We may use cookies and similar technologies for:

authentication and security;
analytics and performance measurement;
advertising and marketing attribution;
email campaign effectiveness.

Your choices:

You may control cookies through browser settings.
Where required, you may opt out of targeted advertising through our Do Not Sell or Share mechanism described below.

8. DATA RETENTION

We retain personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including:

while your account or subscription is active;
to comply with legal, accounting, or tax obligations;
to resolve disputes and enforce agreements.

We delete, anonymize, or aggregate personal information when it is no longer needed.

9. SECURITY

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no system is completely secure.

10. INTERNATIONAL DATA TRANSFERS

Personal information may be processed in the United States and other countries where we or our service providers operate.

For transfers from the EEA/UK, we rely on recognized safeguards such as:

Standard Contractual Clauses (SCCs), where applicable; and/or
other lawful transfer mechanisms.

11. YOUR PRIVACY RIGHTS

A. GDPR / UK GDPR Rights

You may have the right to:

access your personal information;
correct inaccurate data;
request deletion;
object to or restrict processing;
request data portability;
withdraw consent;
lodge a complaint with a supervisory authority.

B. California Privacy Rights (CPRA)

If you are a California resident, you have the right to:

Know what personal information we collect, use, and disclose;
Access specific pieces of personal information;
Delete personal information (subject to exceptions);
Correct inaccurate personal information;
Opt out of the sale or sharing of personal information;
Limit use of sensitive personal information, if applicable;
Not be discriminated against for exercising your rights.

12. SALE OR SHARING OF PERSONAL INFORMATION

We may share personal information for cross-context behavioral advertising (as defined under California law) through cookies, pixels, and similar technologies.

Do Not Sell or Share:
To opt out, please:

We honor browser-based opt-out preference signals where required by law.

13. EXERCISING YOUR RIGHTS

You may submit a request by:

We will verify your identity as required by law and respond within applicable timeframes.

Authorized agents may submit requests on your behalf with proper authorization.

14. CHILDREN’S PRIVACY

Our services are not directed to children under 13, and we do not knowingly collect personal information from children without appropriate consent.

15. CALIFORNIA NOTICE AT COLLECTION

At or before the point of collection, we collect the categories of personal information described in Section 3 for the purposes described in Section 4.

Retention: See Section 8.
Sale/Share: See Section 12.
Sensitive Personal Information: We do not intentionally collect or use sensitive personal information beyond legally permitted purposes.

16. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. The updated version will be posted with a revised “Last Updated” date.

17. CONTACT US

Wellness Out Loud, LLC
1110 N. Virgil Ave #364
Los Angeles, CA 90029
United States

Email: privacy[at]wellnessloud[dot]com

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